I have been polling my friends in the F&I Products industry, to hear their thoughts on DSP integration. In general, they report obstacles at the dealer level and lower volumes than anticipated. The growth in web services continues, of course, with scattered outbreaks of SOA.
What I mainly wanted to hear about was forms management. GE was the first, in my recollection, to provide completed contracts using their own web service – and this is now the trend. It seems increasingly unlikely that providers will hand their forms over for administration by a DSP.
My pal Kelly Spires has left Assurant to form his own general agency, Dealer Solutions Network. He will be representing a number of fine F&I products. Congratulations, Kelly. Any dealers (or providers) needing a new agent, please comment below or contact Kelly directly.
Dealer Track CEO Mark O’Neil gave an insightful keynote, ending with the topic of Internet car shopping. He described several features of a business-to-consumer (B2C) buying process, including online F&I. Since Dealer Track offers all of these features today, I wonder if Mark is planning a move into the B2C space.
I recently attended the F&I Conference in Orlando, where I spoke with leaders of Open Dealer Exchange (ODE), ADP and Reynolds’ joint venture for credit aggregation. ODE will use the Provider Exchange Network (PEN), which I originally developed for MenuVantage. They are still running the network in good earnest. Route One is also a PEN user, so maybe there is room for “co-opetition” between the two aggregators.
About a year ago, I advised GMAC Insurance to develop a service-oriented (SOA) front end, so that DSPs could integrate with them – instead of a DMS extraction approach. This turns out to have been the right call, now that Reynolds has shut down DMS extraction. No one I spoke to at the conference has a good solution to the new security measures.
Contact me if you need help developing a sanctioned interface. I have a thorough understanding of the requirements, having been briefed in Dayton by Reynolds developers.